Frequently Asked Questions
I've totally mucked up my measurements and ordered the wrong size, can I exchange them?
Of course, as long as it's within 30 days of delivery and the boots are in new condition - specifically not tested outside. Send us an email with your order number to firstname.lastname@example.org advising us. You'll then need to post back the boots to:
PO Box 272
Richmond VIC 3121
You'll also need to include a reply paid mail bag addressed to yourself so we can send you back your exchange shoes. We will try our best to send you your same colour choice, but depending on our stock at the time, you may need to swap colours or wait for our next shipment.
My dogs boots come flying off after one or two steps, what am I doing wrong?
The only thing holding any shoe on a dog is the strap around the wrist. If it's loose or simply not tight enough, it will come off - guaranteed. If you follow these basic steps, you can't go wrong.
- Make sure your Greyhound's toenails are all the way in the front of the boot, pop your index finger under his paw to check.
- Do up the zip and then pull the boot up as high up the leg as possible so there are no creases in the heel.
- Hold the zip with one hand and with the other, wrap the velcro strap around pulling it VERY tight so it gathers in any excess boot material.
- Firmly press the velcro down - you should have some overlap - depending on your dogs wrist circumference, as much as 2 or 3 cm.
Follow these steps and your Hunnyboots won't come off until you take them off.
We are wondering about how they'll hold up in snow and cold conditions? We're in Canada on the east coast and get some pretty nasty winter weather.
The best way to think of Hunnyboots (or at least this model) is that they are sneakers, or running shoes you'd wear to an activity such has a fun run, or 'Tough Mudder' event where they may get wet (just like a pair of cross-fit Nikes) but will drain out and dry off. They're made of largely similar material.
With regard to freezing conditions, I expect they would behave in the same way as a pair of Nike runners - that is to say they will absorb water and very likely freeze as I'd imagine human runners would.
They'd be fine for icy roads and pathways from a traction perspective and for romping in the snow, but they will get wet and so will the greyhounds feet.
Will this boot irritate and rub my greyhound's dew claw?
Hunnyboots widen at the top so that when the velcro strap is undone, you can just slip them straight off after a walk without having to undo the zippers. The zip is there purely to open the boot all the way to the toe nails so getting a boot on is simple.
There is a reinforced elastic gathering to bring the boot in around the wrist, beneath the velcro strap. This has been positioned underneath the dew claw so there's no contact at all, but they may be covered by the slightly wider fabric at the top.
Hunny is very fussy about her dew claws and some other boots made them bleed and cut into her wrist.
We designed with that in mind, along with toe nail space, so no rubbing of knuckles either.
The profile of a Hunnyboot is quite low and the velcro strap sits well clear of a greyhounds dew claw.
Our boy has a deformed foot. Will a Hunnyboot fit him and stay on?
This is an area we can assist with. We have fielded a number of similar requests and are dealing with them on a case by case basis. Please contact us here to discuss.
Can I buy one boot? Why do I have to buy two?
There are many reasons why people are buying boots for greyhounds. Some are as a safety measure because they walk on city streets. Some are for therapeutic reasons post surgery and active corn procedures. Some are purely for the fashion aspect - greyhounds are very stylish after all!
If you need boots for every day walking and avoid the pain and costs of dealing with gravel and glass stuck in a paw, or your greyhound has corns and you want to ease their pain on walks, then Hunnyboots is an excellent choice.
However, if your greyhound has a chronic issue and you really only need a single boot, there are plenty of other options you can buy. We recommend the Thera-paw brand, they have been providing therapeutic assistance to dogs for many years and have a shoe product to fit greyhounds.
I noticed someone posted an Amazon website set of yellow boots that appear similar to yours. Are your boots different from those boots?
The short answer is yes, they are different. The long answer follows…
The boots that can be found on Amazon are the very same boot that started this whole journey of Hunnyboots.
They are mass produced for the generic dog foot market and one of the first boots we tested on Hunny, along with many, many others. Quite a few Chinese companies make them and you’ll find them in varying prices on Ebay, Amazon and quite a few other places.
We ordered a set for Hunny because at the time, we were collating a review of shoes that might fit greyhounds. These yellow boots were the best of a bad bunch.
On the plus side they were the easiest to put on because of the zip and the wrist strap. On the minus side, they just didn't fit well - like every other boot in the review. Some were really hard to slide on and snagged claws and bent up dew claws, some had really complex straps to go around and around the wrist. Some were like mittens and Hunny just flapped around in them, leaving a trail of 'flippers' as they fell off. It was all very frustrating.
The problem was always going to be they just don't fit a greyhound well.
So decided to do it ourselves.
We partnered with a shoe manufacturer that could accomodate our very exacting size and fit standards and take our assembly and design demands seriously; to care about the end product as much as we do.
We've created 3D models of a new sole based on our research of over 200 greyhounds feet sizes, modified the compound of the rubber used on the new sole along with the shape, which has meant new copper moulds for the four sizes we are making. This is a very costly process to undertake for a bespoke shoe in limited quantities.
We've acknowledged the potential difference in size between a greyhounds front and back feet so we offer them in mixed sizes.
We've tailored the shape, material and volume of the boot specifically to the unique shape of a greyhound foot so as to not irritate knuckles and dew claws.
Memory foam insoles left a permanent foot dent in road testing, so we've built in a durable 2mm neoprene insole for comfort.
We’ve accommodated for style with unique colours the shoe can come in. The reason we don't do a yellow is so we do not get confused with the generic mass-market version.
We’ve taken an idea and built a whole new Greyhound shoe around it.