返金ポリシー

At Hunnyboots, we stand behind the quality of everything we design. As a small family business, we’re committed to making things right if something’s gone wrong. This page explains your rights under Australian Consumer Law, as well as our own store policies for size exchanges and change-of-mind returns.

Your Rights Under Australian Consumer Law

All of our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL). This means that:

  • If a product is faulty, unsafe, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund — even after the product has been used.
  • These rights apply regardless of warranty periods, and even on discounted or sale items.
  • If the issue is considered major, you have the right to choose a refund or replacement.
  • In the case of faulty items, we will also cover original and return shipping costs.

If you believe your item has a problem, please contact us at support@hunnyboots.com and include a description and photo of the issue.

Our Store Policies (In Addition to Your ACL Rights)

These are our own goodwill policies, which go above and beyond the legal minimum.

Size Exchanges

We don’t offer direct exchanges, but you can return an eligible item for store credit and use that credit to order the correct size.

If you ordered the wrong size, we’re happy to offer a return for store credit, provided:

  • The item is returned unused, clean, and in original condition (including packaging where applicable).
  • You contact us within 30 days of delivery.
  • You cover the return shipping cost to us.

Note: If the item shows signs of wear (for example, boots scuffed from walking), we may not be able to accept the return unless there is a product fault.

Change of Mind

We do not offer returns for change of mind. However, we may offer store credit for unused items in original condition at our discretion. This policy is in addition to your rights under Australian Consumer Law, which apply in cases of faulty products.

Warranty Periods

In addition to your rights under the ACL, we offer the following voluntary warranties:

  • Summer Boots — 3 months from delivery.
  • Winter Boots — 3 months from delivery.

These timeframes apply to manufacturing defects only and do not cover normal wear and tear or damage caused by use on unsuitable surfaces.

These warranties are in addition to, and do not limit, your consumer rights under Australian law.

International Customers

We ship globally and are proud to support sighthounds all over the world.

Please note:

  • The Australian Consumer Law (ACL) applies to products purchased by customers in Australia.
  • If you are purchasing from outside Australia, your rights and remedies will be subject to the consumer protection laws in your own country.
  • You may still be entitled to a refund, replacement, or repair if your item is faulty, depending on the laws that apply where you live.

 

Extended Returns for EU Customers

If you are a consumer located in the European Union, you may cancel or return your purchase within 90 days of receiving the final item in your order, without giving a reason.

This extended period is offered by Hunnyboots as part of our customer satisfaction policy.

To request a return, please submit a request through your customer account or contact our support team.

Return shipping costs are the responsibility of the customer. Items must be returned in their original condition. Refunds will be processed after the returned goods have been received and assessed.

Please contact us if you have any questions about whether your order qualifies.

We always aim to treat our international customers fairly, regardless of location. If you have received an item that is faulty or not as described, please contact us at support@hunnyboots.com and we will do our best to help.

How to Start a Return or Warranty Claim

Please visit our Returns and Exchanges page to start a return.

Final Notes

  • Sale items: We do not accept returns for change of mind on sale items, however your ACL rights still apply if the item is faulty.
  • Gift cards: Gift cards are not refundable or redeemable for cash.