I've ordered the wrong size, can I exchange them?
Of course, as long as it's within 30 days of delivery and the boots are in new condition - specifically not tested outside. our process is to apply store credit to your account, so you can make your new size purchase directly from this website.
Complete and include this form and include with your purchase to the address on the form. Please use tracking with your postage as we cannot be held responsible for untracked deliveries that do not reach us.
Once we receive and approve your return, we will apply your store credit.
For all shoe returns please use this form.
For The Coat returns, please use this form.
They're faulty, can I get a refund?
Yes, as long as it's within 30 days of delivery, we will replace or refund at your request.
Download and complete the form, include it with your purchase and post back the boots.