Shipping, Returns and Exchanges
Returns, exchanges and warranties
Everywhere that Australia Post and DHL Express covers.
We pack and ship within 3 working days from receipt of order. Public holidays may add and an extra day or two.
We do not collect VAT, Duty and Import Tax for purchases in the UK. All countries have their own import thresholds, duties and taxes. You will be contacted by DHL Express, who are authorised to collect import duties from you.
Technically, yes on return orders. However, if you retain your first order documentation, a copy of your refund form, a copy of your second order and the courier airway bill, you will be able to apply for a duty refund directly with HMRC for your exchange order. View this page on how to apply for a refund of the duties on your first order.
Of course, as long as it's within 30 days of delivery and the boots are in new condition - specifically not tested outside.
On slippers the warranty is 30 days.
On V1 and V2 boots the warranty is 30 days.
On V3 boots, the warranty is 90 days.
On V3 Splish-Splash, the warranty is 90 days.
If you have an issue with any Hunnyboots product out of warranty, please contact us. We are reasonable people and we can help or sort something out.
Our process is to credit your original purchase to your Hunnyboots account, so you can make your new size purchase directly from this website.
We Credit the original purchase amount and any applicable tax you paid, but not the original postage or shipping.
General Hunnyboots Questions
All questions and answers relating to all types of Hunnyboots
There isn't enough anatomical difference between a greyhound's left and right paws, front or back to warrant making individual boots for left and right, front or back. The only thing that really can vary is the size of foot, front to back.
This is the reason we sell in pairs; to allow customers with a greyhound foot variance to choose the appropriate size.
The exceptions to this are our slippers as they are mitten style and loose fitting.
Over time, the Summer boots can take on a molded "left and right" appearance, especially with repeated wetting and drying, and if yours do you can mark them as such somewhere inconspicuous.
The L stamped on the bottom that can lead to confusion means Large (not Left) and is only present in size Large boots.
Just like your own sneakers or trainers getting wet and frequently used, they will take on an odour. We recommend a quick rinse in cold water along with a light scrubbing with a very soft brush with face soap or mild dishwashing detergent. Its quite safe to use human foot deodorisers on them. We do not recommend soaking them.
Please don't be tempted to use laundry detergent or pop them in the washing machine as they will not survive. Even the greenest of laundry detergents can contain alcohol, acids and ethanol and the combination of cold, warm or hot water with these three active ingredients will attack and dissolve the glue holding the soles on. We cannot provide warranty for shoes that have been destroyed as a result of laundering.
The only thing holding any shoe on a dog is the strap around the wrist. If it's loose or simply not tight enough, it will come off - guaranteed.
Follow these steps and your Hunnyboots won't come off until you take them off.
The best way to think of Hunnyboots (or at least V2 or V3) is that they are sneakers, or running shoes you'd wear to an activity such has a fun run, or 'Tough Mudder' event where they may get wet (just like a pair of cross-fit Nikes) but will drain out and dry off. They're made of largely similar material.
With regard to freezing conditions, I expect they would behave in the same way as a pair of Nike runners - that is to say they will absorb water and very likely freeze as I'd imagine human runners would.
They'd be fine for icy roads and pathways from a traction perspective and for romping in the snow, but they will get wet and so will the greyhounds feet.
Hunnyboots widen at the top so that when the velcro strap is undone, you can just slip them straight off after a walk without having to undo the zippers. The zip is there purely to open the boot all the way to the toe nails so getting a boot on is simple.
The velcro strap has been positioned to bring the boot in above the widening of wrist. This has been positioned underneath the dew claw so there's no contact at all, but they may be covered by the slightly wider fabric at the top.
Hunny is very fussy about her dew claws and some other boots made them bleed and cut into her wrist.
We designed with that in mind, along with toe nail space, so no rubbing of knuckles either.
The profile of a Hunnyboot is quite low and the velcro strap sits well clear of a greyhounds dew claw.
There are many reasons why people are buying boots for greyhounds. Some are as a safety measure because they walk on city streets. Some are for therapeutic reasons post surgery and active corn procedures. Some are purely for the fashion aspect - greyhounds are very stylish after all!
If you need boots for every day walking and avoid the pain and costs of dealing with gravel and glass stuck in a paw, or your greyhound has corns and you want to ease their pain on walks, then Hunnyboots is an excellent choice.
However, if your greyhound has a chronic issue and you really only need a single boot, there are plenty of other options you can buy. We recommend the Thera-paw brand, they have been providing therapeutic assistance to dogs for many years and have a shoe product to fit greyhounds.